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Frequently asked questions

Read the Member Handbook

Get in touch with Member Experience

The quickest way to get answers to your questions is to access information here and by logging in to your myOMERS account, where you can send a secure message and upload documents.

Register for myOMERS

For questions regarding your OMERS benefits, call our Member Experience team.

If you are a third party sending information on behalf of a member, email us at client@omers.com. Please keep in mind that email communications are inherently insecure. As such, any submissions containing or requiring sensitive information will not be answered through this channel.

Contact us online

Log in to myOMERS

Call Member Experience

Monday to Friday, 8 a.m. - 5 p.m.

Phone: +1 416.369.2444

Toll-free: +1 800.387.0813

Access Teletypewriter (TTY) services

Fax us

Fax: +1 416.369.9704

Toll-free: +1 877.369.9704

OMERS locations

Toronto

OMERS Mailing Address:

EY Tower | 900-100 Adelaide St. W., Toronto, Ontario, M5H 0E2

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Find additional OMERS locations

General inquiries

Monday to Friday

8 a.m. to 5 p.m. ET

Phone: +1 416.369.2400

Fax: +1 416.369.9704

General public inquiries

Get in touch with OMERS Sponsors Corporation

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