About myOMERS

Go to myOMERS and select “Forgot your username or password.”   

If you continue to experience difficulties, please contact OMERS Member Experience by phone:   

Monday to Friday, 8 a.m. - 5 p.m. 

Phone: +1 416.369.2444 

Toll-free: +1 800.387.0813 

We recommend using any of the current versions of  Chrome,  Firefox,  Safari or  Edge to ensure the best possible experience. Please note that Internet Explorer is no longer supported by myOMERS.

To check the current version of your web browser, please see below:

Microsoft Edge:

1. Open Microsoft Edge

2. Click the Settings and More button on the top-right corner

3. Click the Settings button

4. Click About Microsoft Edge

5. The About Microsoft Edge window will display the current version of your browser. If updates are available, they will be suggested on this page.

Mozilla Firefox:

1. Open Mozilla Firefox

2. Click the Menu button on the top-right corner

3. Click the Help button

4. Click About Firefox

5. The About Firefox window will display the current version of your browser. If updates are available, they will be suggested on this page.

Google Chrome:

1. Open Google Chrome

2. Click the More button on the top-right corner

3. Click the Help button

4. Click About Google Chrome

5. The About Google Chrome window will display the current version of your browser. If updates are available, they will be suggested on this page.

Apple Safari:

1. Open Safari   

2. Click the Menu button on the top-left corner where it says “Safari”

3. Click the About Safari button

4. The Safari Version Number window will display the current version of your browser. If updates are available, they will be suggested on this page.

Successfully clearing your web browser cache can resolve your access to myOMERS. To clear your cache, see the steps in the question below: “How can I clear my web browser cache?”

If you have successfully cleared your cache and the maintenance page is still appearing, sit tight! It means we’re actively doing work on myOMERS.

To clear your web browser cache, please see below:

Microsoft Edge:

1. Open Microsoft Edge

2. Click the Settings and More button on the top-right corner

3. Click the Settings button

4. Click the Privacy, Search, and Services button

5. Locate Clear Browsing Data and click Choose what to clear every time you close the browser

6. Click Cached Images and Files

7. Close your web browser to apply updates

Mozilla Firefox:     

1. Open Mozilla Firefox

2. Click the Options on the top-right corner

3. Click the Privacy and Security button

4. Locate Cookies and Site Data and click Clear Data

5. A window will display the option to clear cookies and site data. Check the Cached Web Content option

6. Click the Clear button

7. Close your web browser to apply updates

Google Chrome:

1. Open Google Chrome

2. Click the Menu button on the top-right corner

3. Click the Settings button

4. Locate Privacy and Security and click the Clear Browsing Data button

5. Check the Cached Images and Files option

6. Click the Clear Data button

7. Close your web browser to apply updates

Apple Safari:

1. Open Apple Safari

2. Click the Menu button on the top-left corner where it says “Safari”

3. Click the Preferences button

4. Click Advanced tab

5. Click the Show Develop Menu in Menu Bar checkbox and close the Preferences window

6. Click the Develop drop-down button and select Empty Cache

7. Close your web browser to apply updates

Please note, myOMERS activation emails are only valid for 48 hours. If your activation link has expired, please create an account for myOMERS again.

Check your web browser to ensure it has been updated to reflect the current version available. Once your web browser has been updated to reflect the current version available, retry the activation link.

For steps on how to check the current version of your web browser, see the steps in the question above: “Is my web browser up to date? How can I check if my web browser is the current version?”

Check your web browser for any saved passwords and remove them by clearing your cache and saved passwords history.

To reset your myOMERS password or be reminded of your username, see the steps in the question above: “What do I do if I forgot my password or username?”

Please note:

• myOMERS usernames are case sensitive

• myOMERS usernames are separate from your email address

• myOMERS passwords can only contain letters, numbers and underscores

• The show password feature will offer visibility as you enter your password

Member Experience is here to help! In order to troubleshoot the error/issue you’re experiencing, we require the following information:

1. Your web browser(s) and version number(s)

2. The time and date you encountered the error/issue

3. Any error messages that may have appeared

4. The action you are/were trying to execute

Please contact us at +1 416.369.2444 or +1 800.387.0813, Monday to Friday from 8 a.m. to 5 p.m. Make sure to have your OMERS membership number when you call. You may also be asked to answer your security questions.